A support agent that learned from three years of real conversations.
For Mokslinės Leidybos Deimantas MB, a Lithuanian conference organizer, we built a private AI support agent — a custom LLM trained on years of real support history and connected to Chatwoot, so it answers customers instantly and escalates only what truly needs a human.
Private note · Refund-policy question detected — escalated to a human with the full thread attached.
of real conversations, learned
runs on infrastructure they control
answering live in their inbox
The same questions, answered a thousand times — by a human, every time.
A conference organizer fields the same support questions endlessly — deadlines, payments, abstract status, registration details — across hundreds of events. The answers already existed, buried in three years of past conversations. But every question still landed on a human, who had to read, recall, and retype what the team had answered a thousand times before. And sending that history to a public AI tool wasn't an option: it's real customer data, and it had to stay private.
- ✕Every question answered by a human, from scratch
- ✕Years of answers locked in past conversations
- ✕Slow replies, especially outside work hours
- ✕Customer data can't go to public AI tools
- ✓Routine questions answered instantly, automatically
- ✓That history is the agent's knowledge
- ✓Always-on, instant first response
- ✓Private model on infrastructure they control
Their best answers, finally working on their own.
A private AI support agent, trained on the company's own conversation history and wired directly into Chatwoot — the inbox the team already uses. When a customer writes in, the agent understands the question, answers from real support knowledge, and handles it end to end. Anything it's unsure about, it escalates to a human with the full context attached — without a single record leaving the company's control.
Grounds its answer in how the team really replied — no guessing.
The real thing — answering a real question.
A real customer asks how to submit an abstract — and the assistant answers instantly inside the live Chatwoot widget, grounded in the team's own support history.
Actual conversation from the live assistant · powered by Chatwoot
From three years of history to an answer in the inbox — in five stages.
Train on real history
Three years of real support conversations become the agent's knowledge base (RAG).
Answer only from truth
The model answers only from that history, with anti-hallucination rules — no guessing.
Wire into Chatwoot
Connected to Chatwoot, so it works inside the inbox the team already runs.
Handle it automatically
Customer questions handled instantly, in natural language, day or night.
Know when to step back
Anything uncertain is handed to a human — with full context, not a cold transfer.
Private by design
Built on an open model and infrastructure the company controls. Customer data never leaves their hands or trains a third party's product.
Grounded in real history
Retrieval over three years of actual conversations means answers match how the team really responds, not a generic script.
Lives in Chatwoot
No new tool to learn — the agent works inside the inbox the team already uses every day.
Knows when to step back
Clear guardrails decide what it answers and what it escalates, with full context handed to a human.
Always on
Instant first response, day or night, in the customer's own language.
Things a generic AI vendor can't claim — private control of the data, and a real integration into the tool you already run.
of conversations as training knowledge
open model on infra they control
retrieval-grounded, anti-hallucination
integrated into the live inbox
instant first response, always on
“Their best support answers, given over three years, finally working for them automatically — without a single record leaving their control.”
A private, grounded support agent — designed, trained, and integrated end to end by Zyndix.
Sitting on years of support history?
We can turn it into an AI agent that answers for you — privately, in the tools you already use. Book a free 30-minute audit and we'll show you how.